Over the years we’ve associated with multiple courier companies, and we’ve stuck to only the most efficient and reliable ones. Depending on your zipcode and your payment method, we use USPS, DHL eCommerce or UPS.
Nevertheless, if in an unfortunate scenario your order is late, just get in touch with us and we shall contact the courier company to understand the reason for delay and thereafter will let you know.
Here's some of the reasons that typically cause a delay in the delivery
1. There is a delay in delivery by the courier company due to network issues or unavoidable circumstances, i.e. floods, riots.
2. The provided address is not easily locatable by the courier company or necessary landmarks are missing.
3. The delivery was attempted, but no one was available to receive the order.
4. The wrong address was provided while placing the order.
After production time and your item has shipped out. You'll be receiving the tracking code by e-mail along with instructions on how to track your package
Still need help with something?
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